I am cranky Part 2 – sangat panjang. read with cautions.

17^th & 18^th February- No celcom broadband connection… hurm..wonder why.. aku bayar bil on time…

(18^th Feb)So… aku trus dial celcom care line.

Me: Hello. Its been 2 days that my celcom broadband has no networks. May I know why..

Miss I dunno-who: Let me check 1^st. Can  u give me ur acc. No. and blab la bla..

5 min I’ve been put on hold.. Dengar laa segala macam kelebihan kelebihan celcom. Wakluuuu dalam hati aku.. (ok.. belom cukup panas..)

Miss I dunno-who: Miss, ur broadband had been terminated by ur HR. U have to ask ur HR for further clarification.

Me: HR? This acc. is registered under my name. For personal usage. Tak melibatkan office apatah lagi HR.  Macam mana akaun saya boleh kene terminate senang2?

Miss I dunno-who: Kejap cik. Sy check.  Kat sini ada terima email dari Kencana Petroleum minta akaun di di hentikan.

Me: Kencana Petroleum?? Wakluuuu! Saya tak pernah dengar nama kampeni  ni. And u all ada simpan every customer punye personal detail kan…. So kenapa tak check dulu. Bukan u all have to do customer verification ke sebelom buat apa2 confirmation or termination wutsoever?

Miss I dunno-who: Sy mintak maaf cik. Sy tak tau macam mana bende ni boleh jadi. Cik kene pegi any celcom dealer untuk clarify.

Me: Owh.. Now u ask me untuk pergi dealer pulak. U cause the prob. And I have to settle it myself. Ok fine!!. For now I lepaskan u. I akan clarify dengan dealer dulu. Any dealer boleh kan?

Miss I dunno-who: Boleh cik. Sy mintak maaf cik..

(Ok. Gua dah berapiiii!!... Aku pegi  carik nombor tepon dealer yg paling dekat. And seperti yang aku jangka.. dealer cakap they can do nothing. Kene call centre. Aku dial semula customer care line. And now it’s a guy talking- -easier.. sbb aku tak risau nak maki. Kalo maki pmpuan kang takut terberanak bagi yang tengah ngandung) 

Me: Hello. I’ve talk to one of ur acquaintance b4. Its been 2 days that my celcom broadband has no networks and she said that my account had been terminated by other parties which only God-knows who is it.

Mr. ‘yes miss’: hold on miss.. Let me check… ( 5 minit lagi diorg put aku on hold. Huiiihhh…  memang lebih dari berapi laa aku…)

After 5 min…..

Mr. ‘yes miss’: Miss.. Its stated that ur account had been terminated yesterday by your office.

Me: ok. Stop! I’ve already knew the story. And I have no idea who the hell is Kencana Petroleum. What I want to know is how can u people  let this kind of things happen? Senang2 je eh orang lain nak terminate orang lain punye akaun? Kalau I nak terminate akaun jiran I punye datuk punye broadband akaun kire senang laa kan. Bukan u have to verify every customer punye detail ke sebelum buat termination? Korang tak buat kerje ke??? U know how much I’ve lost semata-mata sbb kecuaian u all.. U nak bayar I punye ganti rugi ke? And u ingat I bayar 100 bulan2 ni untuk kebajikan ke? Baik I masuk tabung amal or bantu anak2 yatim dari I kayakan celcom ni.  U’ve put me on hold for 5 min. macam2 kelebihan I dengar,. Wakluuuu!. Kalo macam ni punye servis. Janji manis jer tau tak…

Mr. ‘yes miss’: I am sorry miss.. What can I do to help u?

Me: u ask me???? U TELL ME what u can do ..

Mr. ‘yes miss’: I kene contact branch untuk clarify this matter dlu.

Me: Bila tu?

Mr. ‘yes miss’: The branch already closed today miss.. And tomorrow is weekend..

Me: Owh. Now u tell me that I’ll have no connection till Monday.? Ok fine. I want this thing settle 1^st thing on Monday morning

Mr. ‘yes miss’: But miss.. I tak boleh nak janji. I try secepat mungkin.

Me: hey!! u listen to me now. U r lucky enuff that I don’t ask u to restore my connection tonite.  U people kan.. If orang tak bayar bill, cepat jer u hantar surat lawyer kan.. what will u feel if I hantar surat lawyer pasal kecuaian u guys. U mgkin ingat bende ni bende kecik. But it can cause thousands of losses tau.

Mr. ‘yes miss’: I am sorry miss.. I try untuk bagi semula feedback secepat mungkin.

Me: I don’t want ur feedback. I want my connection restored asap. I don’t care. Its ur fault. U cause the prob. U settle the prob. Tell me when u’re done. Take my contact number….. (blab la bla…) and who am I speaking to?

Mr. ‘yes miss’: My name is Too miss.. yes miss.. I try my very best miss..

Me: Monday morning. I don’t care! (pap….hempas gagang)

(conversation ini telah ditapis supaya ia kelihatan agak sopan dan sesuai untuk dibaca oleh pelbagai lapisan umur.)

And today... 19th Feb at 4pm... a call from celcom that my connection had been restored... haihhh.. nk kne jerit baru nak buat keje.,..mcm pahat dgn penukul...